Refund policy
Right of annulment
Under Danish law, as a consumer, you always have a 14-day cooling-off period in which to exercise your right of annulment if an item is sold by distance selling, e.g. online. This means you are entitled to cancel your purchase, without providing any reason, if the product you purchased from us does not meet your expectations. No transaction is concluded until you have received and accepted your order. You must be entirely satisfied. Otherwise, you get your money back.
As a customer, you are, of course, entitled to try the product at home, to ensure that it meets your expectations. If you return a product unused, with all its manuals, parts, and packaging, within 14 days, the full purchase price will be refunded. The return must be sent in the packaging in which it was delivered. If the quality of the product has been affected by you having handled the product more than is necessary to test its features or functions, a deduction will be made from the refund corresponding to the reduction in the value of the product, and in certain cases, this may mean that you can only get the shipping costs back. If the original packaging is missing, this may also lead to a decrease in the value of the item. The product must be returned within 14 days of you having given notice that you are exercising your right of withdrawal.
When you exercise your right of withdrawal as described above, you will receive a refund from us within 14 days after we have received the product. When you return a product, you must enclose a receipt or other documentation that the product was purchased from us.
For returns, please contact us via the order confirmation you received by email. Please, look at Templates for contact, and copy in and use the “Right of Annulment template” when responding. This template will help us identify your rights. Return freight is arranged and paid for by the customer.
Warranty
Our warranty applies if your Windit has rips in the seam connecting the fabric to the mesh netting, or the fabric connected to the surrounding zipper.
Please note that our warranty does not cover the following:
- Ripped mesh netting
- Damaged straps
- Broken buckles
- Stained fabric
- Ripped zips
- Wear and tear
- Shrinking of fabric
- Creased fabric
- Minor colour deviations
- External influences
- Damages caused by accidents
- Theft
These exclusions are in place because these types of damage are part of extraordinary circumstances and are unlikely to occur under normal conditions if the product is used as intended, and therefore such damages are not covered by this warranty. The warranty complies with the statutory right of complaint, from the date of purchase (also when purchased at a retailer). If your complaint has been accepted, you can expect a repair, a replacement, or a refund, which will be determined after assessing the defective item.
Please prepare pictures of the damage to your item, as well as a description of the damage. You must keep your Windit until the matter is deemed closed by Windit ApS. This is to make it possible to evaluate and inspect the complaint, where necessary.
Complaints
The right of complaint is governed by the Danish Sale of Goods Act which gives you the right to complain about a product within two years after the date in which you received the product. The complaint period that applies to your purchase depends on applicable law in the country from which you place your order. After one year, you, as a consumer, must prove that the defect, which is the reason why you have filed a complaint, was present at the time of delivery. A complaint must be made as soon as possible after you discover a defect. A reasonable time is given as two months.
For us to accept a complaint, the product must have been used correctly according to the User manual, and the product must not be defective as a result of your handling of it. If you made your purchase at getwindit.com, you should contact us via the order confirmation you received by email. Look at Templates for Contact, and copy in and use the “Warranty Claim Template” below, when responding. This template will help us identify your rights and reason for the complaint. Please attach any pictures or videos you have that documents the claimed defect. Subsequently, our team will look further into your complaint.
Please note that warranty claims for products purchased from our retailers are handled directly by them.
Return liability
When you exercise your right of annulment, complaint or exchange, you are liable for the goods returned during shipment and are therefore liable for damages to us for goods you return if they are damaged or lost during shipment. As you are liable for goods returned until they have reached our storage. We recommend that you make a note of the parcel tracking number.
TEMPLATES FOR CONTACT
Right of Annulment template
Subject:
Right of Annulment
Text:
Dear Windit,
I am writing to exercise my right of annulment within the 14-day period, as stipulated in your Terms of Purchase.
Kindly provide instructions on the return procedure and any additional information required from my end.
Kind regards,
[Your Full Name]
[Your Contact Information]
Warranty Claim Template
Subject:
Warranty Claim Submission
Text:
Dear Windit,
I am writing to submit a warranty claim for a product I purchased from your company.
I have discovered a defect within my Windit, and I am seeking assistance under the warranty provided. The nature of the defect is as follows:
[Describe the issue in detail].
I have attached pictures/videos documenting the claimed defect. Please find the attached files for your reference.
[Remember to attach pictures/videos here]
I kindly request your prompt attention to this matter and guidance on the next steps in the warranty claim process. If any additional information is required, please do not hesitate to contact me.
Kind regards,
[Your Full Name]
[Your Contact Information]
Delivery Delay Template
Subject:
Order Cancellation
Text:
Dear Windit,
I am writing to address concerns regarding the delivery of my recent order with the following details:
- Expected Delivery Date: [Initial Expected Delivery Date]
Regrettably, I have not received the order within the expected timeframe. Therefore, I would like to cancel my order and request a refund.
Please confirm the cancellation and provide information on the expected timeline for the refund to be processed.
If there are any specific details or steps required from my end, please advise accordingly.
Kind regards,
[Your Full Name]
[Your Contact Information]
Issues During Transportation Template
Subject:
Package Damaged during Shipment
Text:
Dear Windit,
I regret to inform you that I have received my recent order, and the package appears to be damaged/lost during transit. The nature of the issue is as follows:
[Describe the issue in detail].
I have already notified the delivery point regarding the issue, and they are aware of the situation.
(If order is damaged)
To assist in resolving this matter promptly, I have attached pictures/videos documenting the extent of the damage. Please find the attached files for your reference.
[Attach pictures/videos here]
Please provide guidance on the next steps in the process of addressing the issue.
If there is any additional information required from my end or if you need further details about the situation, please let me know.
Kind regards,
[Your Full Name]
[Your Contact Information]